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Fraud protection

We work to protect your account in a number of ways. If we spot a suspicious transaction, we’ll send you a fraud alert. If your debit card is lost, you can log into digital banking and lock it while you look for it to prevent new transactions. And we offer zero fraud liability, which means you’re not liable for charges not authorized by you. Certain conditions apply for personal accounts and small business accounts.

If your debit card’s been stolen or you see a transaction you didn’t make or authorize, call us right away at 1-800-823-2265 (TTY 1-800-343-6145) so we can help.

We’ll cancel your card to protect your account and help review your transactions for charges you don't recognize. We’ll mail you a new debit card or help you find a nearby branch where you can get one on the spot.

See more ways to protect your identity and keep your personal information safe.

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