If you’re new to digital banking, you need to enroll in online bill pay before paying bills within the pay and transfer tool.
To enroll in online bill pay, go to pay & transfer, click on the bill pay enrollment tab, click enroll now and select the account you’d like to be your default funding account.
Log in to digital banking and you’ll arrive in the dashboard. Click on pay bills and use the dropdown menu to quickly make a one-time payment to a recipient you’ve already set up.
To pay a new recipient or set up recurring payments, select pay & transfer and choose the manage recipients tab. Add a new biller by choosing the button add recipient and choose add biller (if it’s a company or business with whom you have an account) or add person if you’re paying an individual. Enter the required information; if the biller is already set up in our system, much of the information will autopopulate. To pay a company, you’ll need the account number you have with them (for example, your utility bill account number).
After the recipient is entered, select the create & view tab. Click the create button and select one time or recurring. Select the recipient in the drop-down menu under to. Then fill in the payment amount, select the funding account, deliver by date, notes and memos if you choose and submit.
To make a recurring payment, go to pay & transfer and select the create & view tab. Click the create button and select recurring. Select the recipient in the drop-down menu under to. Then fill in the amount, select the account you would like to use, the start date, frequency and end date, notes if you choose, review and submit.
In the timeline, view you’ll be able to see the next scheduled payment only. Once that payment has processed, you can view the next recurring payment scheduled.
More than 70,000 billers are already set up in digital banking. You can search for your biller – if that biller’s already set up, you’ll only need to enter a few details, such as the billing account number you have with them.
You may also pay certain companies via e-bill. An e-bill is an online version of a paper bill that’s sent directly into your digital banking account. After you add companies you pay as recipients in pay and transfer, any companies that offer e-bills will appear in the dropdown menu when you click on the manage e-bills tab and click on the add e-biller button. Once e-bills are activated (which may take up to 60 days), you’ll be able to see the bill within digital banking, and you can set up rules to automatically pay the bill.
You can pay almost any biller using pay & transfer. Add a new biller by choosing the button add recipient and choose add biller. Enter the required information, including an address and phone number. When you pay a company, make sure to include the account number you have with them (for example, your utility bill account number) to help ensure accurate delivery of your payment.
Please double check the biller information you enter to make sure it’s accurate. Mistakes may cause payments to be misdirected, delayed or missed.
You can pay any company or a person using online bill pay.
An e-bill is an online version of a paper bill that’s sent directly into your digital banking account, and is offered only by certain companies.
You can only set up e-bills for billers you’ve already entered as a recipient in pay & transfer. To see which of your billers offer e-bills, select pay & transfer from the dashboard and click on the manage e-bills tab. Select add e-billers and the dropdown menu will show the companies you pay that have e-bills available.
Once e-bills are activated (which may take up to 60 days), you’ll be able to see the statement within digital banking, and you can set up rules to automatically pay the bill.
When you schedule a transfer, you choose the day you want the funds to transfer from the dates shown in the date field. You can transfer funds immediately or at a future date.
If the transfer has not yet processed, you may cancel it or change it. The system will indicate if you can cancel it or not. On the left, you’ll see the status of your transfer – either processed, processing or scheduled. If it’s processed or processing, you can’t change it. If its status is scheduled, click on the transfer in the list view and details will appear, including buttons with the option to delete or change the transfer.
If the payment has not yet processed, you can cancel or change it. If the status is pending or processed, you cannot cancel the payment. If its status is scheduled, click on the payment in the list view and details will appear, including buttons with the option to delete or change the payment.
For e-bills, you have several options for when to have the payment for the bill delivered, including before the due date, on the due date or as soon as you receive the bill within digital banking.
For other payments, you choose when to have the payment delivered. You can schedule the delivery of a payment to happen on a specific day in the future. The payment date field in the calendar will show you the first available date for payment delivery.
Make sure you have enough funds available in your account on the scheduled payment date.
Export allows you to select a file type for downloading your account data. For example, you could export data into a PDF, an Excel file or a specific file type that’s used with accounting software, such as Quicken or QuickBooks.
You can also download a PDF and save an item, such as a bill payment confirmation, a transaction, budget information and more. Under pay & transfer, select the create & view tab, click on the name of the transaction you want to save and click on the button download.
Yes. We have established a Secure Socket Layer (SSL) connection between every mobile device and a secure server, so payments are safely delivered for processing and are not stored on the device.
If you’re trying to find a certain transaction, there are a few ways you can search your data in the pay & transfer section of digital banking.
- Filter a list.
- Click on the calendar icon and search by a date range.
- Search by entering a keyword, including a budget category, amount, name of merchant or other term.
- Only checking and money market accounts can be used to make bill payments in the pay & transfer feature. Money market accounts have a limit of six transfers and withdrawals, including bill payments, per month or monthly statement period. A fee applies for transfers and withdrawals exceeding this limit.
- You must be 18 years old or older to enroll in and use bill pay services
- If you start using digital banking with a U.S. address and change to a non-U.S. address, you’ll be un-enrolled from bill pay.
- Use of pay & transfer requires a valid U.S. address and payments and transfers can only be made within the U.S., Puerto Rico and the U.S. Virgin Islands.
In digital banking, from the dashboard, select the account you want to view, and choose Show running balance. Your account’s running balance will appear at the right side of each transaction in the desktop view and below each transaction when using a mobile device. You can only see your running balance when one account is being viewed at a time. If you wish to stop seeing it, select Hide running balance.
Please note that your running balance is not your available balance. It is for guidance only and does not reflect available funds.
Your available balance is the most current record we have of the amount available for you to withdraw from your account. It reflects deposits and withdrawals that have posted to your account, subtracts funds not yet available and adjusts for pending deposits and withdrawals.
Your running balance is for informational purposes only, listing transactions that were processed to your account on a particular day. The transactions may not process in the order shown. Running balance is not used to determine overdraft fees and is not adjusted to show your historical available balance.