If you have multiple accounts, you should enroll in each one separately. For example, you may enroll in digital banking using the account information for your personal checking account, and then you’ll need to enroll again using the information for your small business account.
Certain accounts are not eligible for digital banking, such as commercial accounts.
You may have accidentally hidden an account from view. Go to settings, click on the accounts tab and view the account visibility section to see if you have any hidden accounts. If you need further help, please call 1-800-823-2265 (TTY 1-800-343-6145).
If you received online statements in the old online banking platform, you will automatically receive online statements in digital banking. For new accounts:
Select accounts, select the account name, and then click the button enroll in online statements. Click on get enrollment code and a PDF will download. Open the PDF to view the code, then enter it into the enter code box and hit next. You should get a notification verifying that you enrolled in online statements.
To view your online statements, go to accounts, click on the account name and then select online statements. You can view up to 3 years of past statements.
To un-enroll from online statements, go to settings, select the accounts tab and from the pull-down menu change electronic to paper and hit save. You may be charged a fee for paper statements.
You can remove accounts from your planning and budgeting tools, remove them from the dashboard and quick glance, or remove them entirely from digital banking.
To exclude an account from your planning tools, including from your budget, goals, and current monthly status totals, go to accounts, select the account name, select the button exclude from planning and then submit.
To undo this or include an account in your planning tools, go to accounts, select the name of the account you want to include and click on the button include account and then submit.
To exclude an account from quick glance and the dashboard, go to settings, select the accounts tab and scroll down to the dashboard/quick glance visibility section. Click on the red button remove from view or, to show it again, click on show.
To completely hide an account from digital banking, go to accounts, select the account name you wish to omit from digital banking entirely and click on the button hide from view and then submit. You can’t undo this change within digital banking; you will need to call us at 1-800-823-2265 (TTY 1-800-343-6145).
An account used for recurring bill payments or scheduled transfers can’t be omitted from digital banking.
You can choose to have an account be visible on the dashboard and in quick glance, or removed from both. To exclude an account from quick glance and the dashboard, go to settings, select the accounts tab and scroll down to the dashboard/quick glance visibility section. Click on the red button remove from view or, to show it again, click on show.