We’ll keep an eye on your account activity and will contact you if we suspect that a transaction might be fraudulent. Remember, it's a good practice to review and update your contact information with your bank annually. Contact us if you think you’ve been the victim of fraud by calling 1-800-823-2265 (TTY 1-800-343-6145), or going to a branch.
When using your card at a chip-enabled terminal, the embedded chip in your card generates a unique code for your transaction that can’t be used again. This better protects your card number and personal information, making it more difficult for fraudsters to get and use.
You probably make financial transactions every day, but do you know how to protect those transactions from consumer fraud and identity theft? Here are some helpful tips for protecting yourself from common swindles and fraudsters.Monitor your accounts frequently
Protect yourself from scams
Remember, the IRS will never call threatening to arrest you or suspend your social security number. If this occurs, do not give them any information and hang up immediately. Similarly, banks will never ask for sensitive account information via email, text, or social media. If you receive this type of message, you should promptly report it to your financial institution using a customer service number from the back of your debit card or from the bank’s official website.
Protect sensitive documents
Always keep financial documents locked and secure. Shred receipts, credit card offers, cleared checks, bank statements, and utility bills; basically, anything that has your personal information on it. Be sure to dispose of computers and electronic devices only after they are completely wiped clean of personal information.
Use strong passwords
When using your computer or mobile device, protect your online information by encrypting data and using secure browsers. Use strong passwords that aren’t easy-to-guess containing a complex combination of letters, numbers, and symbols. Don’t write down passwords or share them with others. Change passwords frequently. Do not use your financial account passwords for email or other online subscriptions.
File taxes as early as possible
Once you have the necessary documentation, file your taxes as early as possible. This prevents identity thieves from using your social security number to file a fraudulent return in your name.