COVID-19 Response

We’re here to help.

The safety and welfare of the communities we serve are a top priority for us.
We recognize that these are challenging times, but we want you to know that your money is secure and our team is here to help.

Hardship assistance

Caring like a neighbor is one of our core beliefs when serving customers and team members. To support our customers and communities, we have implemented new measures to alleviate the economic impact of the coronavirus.

Mortgage and Home Equity payment deferrals: If you are facing hardship due to sickness or workplace closure, we are offering payment deferrals on TCF mortgage, home equity loans and home equity line of credits with no credit bureau impact and no late fees. Some mortgages may be eligible for additional payment deferrals.

Payment Forbearance Assistance: Under the CARES Act, borrowers with a Federally backed mortgage loan who are experiencing a financial hardship due, directly or indirectly, to the Covid-19 emergency are eligible for a payment forbearance of up to 180 days, which may be extended for an additional period of up to 180 days, for a maximum forbearance of up to 360 days. Borrowers also have the option at any time to shorten the forbearance period and resume payments. (A “forbearance” is a temporary workout option for borrowers with a financial hardship that provides for a period of reduced or suspended payments; this may be followed by either a full reinstatement, loan payoff, or workout option to enable the borrower to resolve the delinquency.)

To request assistance, please contact us Monday-Friday from 8 a.m. to 5 p.m. CST at 1-866-866-6577. Due to high demand, call wait times may be longer than normal. You can also email us at [email protected] and we will contact you about your situation.

Personal loans: We have developed a hardship program so those affected by the coronavirus can immediately skip up to two monthly payments, without incurring interest or late payment fees during that time. These payments will not be due until the end of the loan. Longer term hardship plans are also available if this emergency continues.

To apply, borrowers need to complete a hardship assistance request form that may be found by:

  • Visiting tcfbank.upstart.com and logging into your Personal Loans account
  • Contacting our Personal Loans support team at 1-833-568-6259
  • Emailing us at [email protected]

Every one of our business customers is unique and we have a variety of tools to help those impacted by the coronavirus. These include payment deferrals, restructuring, access to short term working capital, and other financing options. Please call us at the phone number on your invoice or contact your relationship manager to discuss options that can help you and your business.

Small Business Relief – Various programs are now being offered to help small businesses and their employees cope with the impacts of COVID-19. The Paycheck Protection Program and Economic Injury Disaster Program are providing businesses with the opportunity for loan relief that will help with recovery and operations.

Learn more

In recognition of the challenges that essential front-line employees face as they continue to support the critical banking needs of our customers we are providing a temporary wage increase for more than 2,900 team members who are unable to work from home.

Frequently asked questions

We are continually monitoring official developments and safety recommendations related to COVID-19 and we will update this page. For the additional information about COVID-19, get the latest report from the CDC at cdc.gov/COVID19 or your local health department website.

We have enhanced the frequency and scope of our daily cleaning procedure based on best practices recommended by the CDC. Our team members will be sanitizing teller stations, keypads, ATMs, coin counting machines and other high-touch surfaces on a more frequent basis to help ensure the health of our customers.

If your local banking center is temporarily closed, please visit tcfbank.com/locations to find other convenient ATM and banking center locations.

You can reach out to your banking center and schedule an appointment.

You can deposit a check through digital banking, our automated phone banking service, or via mail.

Call 833-823-2265 and our contact center team members will be able to assist you.

You can deposit/withdraw money, exchange currency and renew CD(s)

Yes, but be cautious and attentive to cars.

You can access your account from the comfort of your home 24/7 with digital banking and our mobile app. Our convenient ATMs, mobile wallet and tap to pay are also great options. We will also accept checks for deposit by mail when sent to your local banking center.

Enroll in online banking on tcfbank.com or in our mobile app.

In TCF digital banking and in the mobile app you can deposit checks, pay bills, view your account balance and recent transactions, move money between accounts, and much more.

Easily manage your TCF accounts with one phone call on our 24/7 system. Call 1-800-TCF-BANK. In our phone banking system you can check your available balance, hear all recent transactions, transfer funds, change your PIN, activate a new card, report a lost/stolen card, order a summary statement of recent transactions, and reorder checks.

You can update your contact information when you log in to digital banking. To update your address, go to “settings”, and under Profile, select Change. To update your phone and/or phone number, log into digital banking, go to “settings”, under Profile, select Change contact info. A verification code will be sent to the email on file. Enter the verification code, then select Continue. Update your email and/or phone number.

If your 2018 or 2019 tax refund was deposited into a TCF Bank account that is now closed, the IRS economic impact payment will be returned to the IRS.

In the coming weeks, the government plans to develop a web-based portal for individuals to provide their banking information to the IRS online, so that they can receive payments immediately as opposed to waiting for the check to arrive in the mail. If you believe your economic impact payment may be attempted to be deposited at your closed TCF Bank account, and you would like it to be deposited into a different account, you may be able to update your information on this web-based portal managed by the government.

For more information about the economic impact payments please visit irs.gov/coronavirus.

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